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Al Habtoor Palace Budapest (“we”, “us” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, transfer and store your personal data when you visit or make a booking through our website alhabtoorpalacebudapest.com (the “Site”) or otherwise interact with us in the European Union (EU), in accordance with the General Data Protection Regulation (GDPR).
Al Habtoor Palace Budapest
Erzsébet tér 9–10, 1051 Budapest, Hungary
Phone: +36 1-429-5500
Email: frontoffice@ahpbudapest.com
If you have any questions about this policy or our privacy practices, please contact at – frontoffice@ahpbudapest.com
We collect personal data you provide directly and data collected automatically when you use the Site.
3.1 Data You Provide Voluntarily
Booking & Reservation: name, title, date of birth, email address, postal address, telephone number, arrival/departure dates, room preferences, payment card details (processed by our payment gateways).
Newsletter & Marketing Subscriptions: email address, marketing preferences.
Contact Forms & Communication: content of your inquiries, correspondence, and any personal data you choose to include.
Reviews & Feedback: name, email address, and content of your reviews or testimonials.
3.2 Data Collected Automatically
Technical & Usage Data: IP address, device and browser type, operating system, pages visited, referral URLs, time stamps, clickstream data and other analytics information.
Cookies & Tracking Technologies: as detailed in Section 8 below.
| Purpose | Legal Basis |
|---|---|
| To make, manage and fulfill your reservation | Performance of a contract |
| To process payments | Performance of a contract; Legitimate interest (fraud prevention) |
| To send booking confirmations and service notifications | Performance of a contract |
| To send newsletters, promotions and marketing offers | Consent (you may withdraw at any time) |
| To respond to your inquiries and provide customer care | Legitimate interest; Consent to communicate |
| To improve our Site, services and user experience | Legitimate interest (analyzing and optimizing our services) |
| To comply with legal obligations (e.g., tax, audit) | Legal obligation |
| Legitimate interest (security and fraud prevention) |
We may share your personal data with:
Service Providers: booking engine provider (Sabre SynXis), payment processors (e.g., Visa, MasterCard, Amex), email marketing platforms (e.g., Mailchimp).
Analytics & Advertising Partners: Google Analytics, social media platforms for retargeting (e.g., Facebook Pixel).
Legal & Regulatory Authorities: where required by law or to protect our legal rights.
Affiliated Entities: other Al Habtoor Group companies for group-wide management and reporting.
All third-party processors are contractually bound to process your data only on our instructions, under GDPR-compliant data processing agreements.
Your data may be transferred to, and processed in, countries outside the EU, including service providers located in the United States. Whenever we transfer personal data outside the EU, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses adopted by the European Commission, to protect your rights and freedoms.
We retain your personal data only as long as necessary to fulfill the purposes outlined above, and in any event no longer than:
Reservation Records: 8 years, to comply with tax and accounting laws.
Marketing Data: until you withdraw consent.
General Inquiries & Communications: up to 3 years after last contact.
Website Analytics Data: up to 26 months (after anonymization, data may be retained longer for statistical purposes).
We use cookies and similar technologies to operate our Site and to collect usage information. You can manage your cookie preferences at any time via our cookie banner or through your browser settings. Cookies used include:
Strictly Necessary: essential for Site functionality (e.g., session cookies).
Preferences: to remember your language or region choices.
Statistics: to collect anonymous analytics data (e.g., Google Analytics).
Marketing: to track your browsing habits for targeted advertising.
9. Your Rights under the GDPR
If you are located in the EU, you have the following rights regarding your personal data:
Access: Obtain confirmation of whether we process your personal data and request a copy.
Rectification: Request correction of inaccurate or incomplete data.
Erasure (“Right to be Forgotten”): Request deletion of your personal data, where applicable.
Restriction of Processing: Request that processing be limited under certain circumstances.
Data Portability: Receive your personal data in a structured, commonly used format or transmit it directly to another controller.
Objection: Object to processing based on legitimate interests or for direct marketing.
Withdraw Consent: Where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at frontoffice@ahpbudapest.com. We will respond within one month of receipt of your request, in accordance with GDPR.
We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including encryption, access controls, intrusion detection and regular security assessments.
Our Site is not intended for use by children under 18. We do not knowingly collect personal data from children without parental consent. If you become aware that a child has provided us with personal data, please contact us at frontoffice@ahpbudapest.com; we will promptly delete such data.
We may update this Policy to reflect changes in our practices, technology, legal requirements, or for other operational reasons. The “Effective Date” at the top will indicate when it was last revised. We encourage you to review this Policy periodically.
If you believe we have infringed your rights under the GDPR, you have the right to lodge a complaint with a supervisory authority, such as the Hungarian National Authority for Data Protection and Freedom of Information (NAIH):
NAIH
Address: 1055 Budapest, Falk Miksa utca 9-11
Email: ugyfelszolgalat@naih.hu
Phone: +36 1-391-1400
